1 reviews | Active since Jun 2020
*********** Standard Bank
I was contacted by a son whom I sponsored to go and work in America to better life for him and his family. He used my card to pay for his visa as he does not have a credit card. Unfortunately he told me the amount would be R3 000. When an amount of R2850.00 was deducted from my card, I immediately phoned card division (telephone records will exist of this call), and was informed that the transaction is from a funeral parlor in Cape Town (we live in North west!). I immediately stopped the card ! Two days later, the young man asked if the transaction has gone through and I said no, the R3000 hasn't gone through yet. I then got suspicious and phoned Standard Bank Card Division again and asked if there was a United States Visa transaction to which she rep**** yes, the R2850.00! I was livid but she assured me that she reversed my cancellation and that the transaction will definitely go through and the money hasn't been reversed on my card. Standard Bank has NEVER released the money to the bank of the visa company!!! So now, they are accusing us of being *******, dishonest and much more !!! I am disgusted with Standard Bank !!
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
