GC
Grant C
1 reviews | Active since Oct 2011
23 Aug 2022, 11:52
*********** Standard Bank
I reported 2 functions that are not working on my mobile app months ago. They are unable to resolve the problem. Useless!
Helpful (0)
Replies (30)0
Replies (30)
Standard Bank's replyOfficial
23 Aug 2022, 12:26Good day Mr. Culhane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has forwarded you an email. Kindly review.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Aug 2022, 12:26
Official
Good day Mr. Culhane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has forwarded you an email. Kindly review.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
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Grant C's updateReviewer Update
24 Aug 2022, 05:55Nothing to review. No email sent. You don’t understand my frustration. If you did, someone senior would pick up the phone to sort this out. The level of service is pathetic.
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Grant C's update24 Aug 2022, 05:55
Reviewer Update
Nothing to review. No email sent. You don’t understand my frustration. If you did, someone senior would pick up the phone to sort this out. The level of service is pathetic.
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Grant C's updateReviewer Update
24 Aug 2022, 06:27Seen your mail. You are asking me to provide info and perform actions I’ve done so many times already. Do some work and find out what the issues are from the *********** people I’ve been dealing with.
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Grant C's update24 Aug 2022, 06:27
Reviewer Update
Seen your mail. You are asking me to provide info and perform actions I’ve done so many times already. Do some work and find out what the issues are from the *********** people I’ve been dealing with.
Standard Bank's replyOfficial
24 Aug 2022, 08:11Good Morning Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 Aug 2022, 08:11
Official
Good Morning Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Grant C's updateReviewer Update
10 Nov 2022, 14:33Hi, I was told after countless enquiries and complaints that the lotto function is no longer accessible from my type of account (prestige). There was some technical explanation which I don’t trust. How can the function be available one day and then gone the next with no communication or any sort information provided. Please explain?
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Grant C's update10 Nov 2022, 14:33
Reviewer Update
Hi, I was told after countless enquiries and complaints that the lotto function is no longer accessible from my type of account (prestige). There was some technical explanation which I don’t trust. How can the function be available one day and then gone the next with no communication or any sort information provided. Please explain?
Standard Bank's replyOfficial
10 Nov 2022, 16:00Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply10 Nov 2022, 16:00
Official
Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Grant C's updateReviewer Update
15 Nov 2022, 12:12Hi, thanks for the automated response.
When can I expect feedback?
When can I expect feedback?
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Grant C's update15 Nov 2022, 12:12
Reviewer Update
Hi, thanks for the automated response.
When can I expect feedback?
When can I expect feedback?
Standard Bank's replyOfficial
15 Nov 2022, 12:57Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Nov 2022, 12:57
Official
Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Grant C's updateReviewer Update
16 Nov 2022, 08:31Hi, thanks again for the automated reply. But when is someone going to actually get in touch and explain why my app is not working like it should?
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Grant C's update16 Nov 2022, 08:31
Reviewer Update
Hi, thanks again for the automated reply. But when is someone going to actually get in touch and explain why my app is not working like it should?
Standard Bank's replyOfficial
16 Nov 2022, 09:13Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Nov 2022, 09:13
Official
Good Day Grant
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Grant C's updateReviewer Update
21 Nov 2022, 14:33still waiting...
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Grant C's update21 Nov 2022, 14:33
Reviewer Update
still waiting...
Standard Bank's replyOfficial
21 Nov 2022, 16:07Hi Grant
We will follow up and get back to you. We apologies for the delay getting back to you.
Kindest regards,
We will follow up and get back to you. We apologies for the delay getting back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Nov 2022, 16:07
Official
Hi Grant
We will follow up and get back to you. We apologies for the delay getting back to you.
Kindest regards,
We will follow up and get back to you. We apologies for the delay getting back to you.
Kindest regards,
Standard Bank Hello Peter Team
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Grant C's updateReviewer Update
23 Nov 2022, 08:56still waiting...
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Grant C's update23 Nov 2022, 08:56
Reviewer Update
still waiting...
Standard Bank's replyOfficial
23 Nov 2022, 10:23Hi Grant
Thank you for bringing your concerns to our attention.
Please note that your banker tried to contact you yesterday, but you were not available.
Kindest regards,
Thank you for bringing your concerns to our attention.
Please note that your banker tried to contact you yesterday, but you were not available.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Nov 2022, 10:23
Official
Hi Grant
Thank you for bringing your concerns to our attention.
Please note that your banker tried to contact you yesterday, but you were not available.
Kindest regards,
Thank you for bringing your concerns to our attention.
Please note that your banker tried to contact you yesterday, but you were not available.
Kindest regards,
Standard Bank Hello Peter Team
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Grant C's updateReviewer Update
23 Nov 2022, 11:06Every heard of a voice message... Leave one...
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Grant C's update23 Nov 2022, 11:06
Reviewer Update
Every heard of a voice message... Leave one...
Standard Bank's replyOfficial
23 Nov 2022, 11:38Good Day Grant
We do apologse for the delayed responses.
Our consultant revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We do apologse for the delayed responses.
Our consultant revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Nov 2022, 11:38
Official
Good Day Grant
We do apologse for the delayed responses.
Our consultant revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We do apologse for the delayed responses.
Our consultant revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
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Grant C's updateReviewer Update
28 Nov 2022, 09:50Still waiting...
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Grant C's update28 Nov 2022, 09:50
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
28 Nov 2022, 10:34Good day Grant
We're so sorry for the inconvenience.
We will follow up with our team and we will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We're so sorry for the inconvenience.
We will follow up with our team and we will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2022, 10:34
Official
Good day Grant
We're so sorry for the inconvenience.
We will follow up with our team and we will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We're so sorry for the inconvenience.
We will follow up with our team and we will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
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Grant C's updateReviewer Update
01 Dec 2022, 08:20Still waiting...
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Grant C's update01 Dec 2022, 08:20
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
01 Dec 2022, 09:09Good day Grant
We have flagged this matter with our team.
Our team will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Our team will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2022, 09:09
Official
Good day Grant
We have flagged this matter with our team.
Our team will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Our team will be in touch.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
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Grant C's updateReviewer Update
17 Jan 2023, 10:58Still waiting...
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Grant C's update17 Jan 2023, 10:58
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
17 Jan 2023, 11:10Dear Grant
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2023, 11:10
Official
Dear Grant
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
GC
Grant C's updateReviewer Update
18 Jan 2023, 08:58Still waiting...
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Grant C's update18 Jan 2023, 08:58
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
18 Jan 2023, 10:35Dear Mr. Culhane
We apologize for the long overdue feedback on this matter.
We have forwarded you the resolution by our digital team on your email.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the long overdue feedback on this matter.
We have forwarded you the resolution by our digital team on your email.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jan 2023, 10:35
Official
Dear Mr. Culhane
We apologize for the long overdue feedback on this matter.
We have forwarded you the resolution by our digital team on your email.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the long overdue feedback on this matter.
We have forwarded you the resolution by our digital team on your email.
Kindest regards
Standard Bank Hello Peter Team
***
GC
Grant C's updateReviewer Update
20 Jan 2023, 08:54This is the communication STD Bank sent me:
Dear Mr. Grant Culhane
Dear Mr. Grant Culhane
We truly apologize for the delay in providing an outcome to this matter.
Our digital team have suggested that your Current account is linked to the business card, which is the card linked to your digital profile.
The business card is register and issued under your company registration number and not that of your personal identification number making this the fault in why you are unable to use certain functions on the Standard Bank Mobile app and Internet banking
Our digital platform will only enable you to continue using functions like playing the lottery when you directly link your personal card(debit card/cheque card for the Current account) as your ID number is link on the card and the lotto function is able to transact as it will dictate that the person using the services is within the age bracket.
Steps to link personal card on App:
- Sign into your Standard Bank App
- Select More
- You will select switch dashboards which will appear on your screen
- At the bottom of the page, you will select Add new profile
- You will follow the steps by selecting South Africa 1st thereafter Bank Account then next on your far right.
- You will be presented with an option to link your card. (Please use your personal card and not business card)
You will proceed with the verification steps, once you have inserted your OTP you will be redirected to the Home screen where you will be able to view your personal account and transact.
Please note that your business account will still be linked on your App. You will be able to access this by following Step 1 to 3.
We trust this will be found in order.
Kind Regards,
I do not have a business account with STD Bank and never have. They can't provide feedback of course...
I do not have a business account with STD Bank and never have. They can't provide feedback of course...
GC
Grant C's update20 Jan 2023, 08:54
Reviewer Update
This is the communication STD Bank sent me:
Dear Mr. Grant Culhane
Dear Mr. Grant Culhane
We truly apologize for the delay in providing an outcome to this matter.
Our digital team have suggested that your Current account is linked to the business card, which is the card linked to your digital profile.
The business card is register and issued under your company registration number and not that of your personal identification number making this the fault in why you are unable to use certain functions on the Standard Bank Mobile app and Internet banking
Our digital platform will only enable you to continue using functions like playing the lottery when you directly link your personal card(debit card/cheque card for the Current account) as your ID number is link on the card and the lotto function is able to transact as it will dictate that the person using the services is within the age bracket.
Steps to link personal card on App:
- Sign into your Standard Bank App
- Select More
- You will select switch dashboards which will appear on your screen
- At the bottom of the page, you will select Add new profile
- You will follow the steps by selecting South Africa 1st thereafter Bank Account then next on your far right.
- You will be presented with an option to link your card. (Please use your personal card and not business card)
You will proceed with the verification steps, once you have inserted your OTP you will be redirected to the Home screen where you will be able to view your personal account and transact.
Please note that your business account will still be linked on your App. You will be able to access this by following Step 1 to 3.
We trust this will be found in order.
Kind Regards,
I do not have a business account with STD Bank and never have. They can't provide feedback of course...
I do not have a business account with STD Bank and never have. They can't provide feedback of course...
Standard Bank's replyOfficial
20 Jan 2023, 09:05Good Morning Grant
Thank you for writing back to us.
We sincerely apologize for the inconvenience and would like to advise that we will flag this matter with our team for a review to be done.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We sincerely apologize for the inconvenience and would like to advise that we will flag this matter with our team for a review to be done.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2023, 09:05
Official
Good Morning Grant
Thank you for writing back to us.
We sincerely apologize for the inconvenience and would like to advise that we will flag this matter with our team for a review to be done.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We sincerely apologize for the inconvenience and would like to advise that we will flag this matter with our team for a review to be done.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Jan 2023, 13:41Good day Grant
Thank you for getting back to us.
We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
We are waiting for a system migration to allow your profile to resume the services that are currently unavailable.
Our digital team will send an email once this is completed; we are currently unable to provide a turnaround time.
Kindest regards,
Thank you for getting back to us.
We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
We are waiting for a system migration to allow your profile to resume the services that are currently unavailable.
Our digital team will send an email once this is completed; we are currently unable to provide a turnaround time.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Jan 2023, 13:41
Official
Good day Grant
Thank you for getting back to us.
We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
We are waiting for a system migration to allow your profile to resume the services that are currently unavailable.
Our digital team will send an email once this is completed; we are currently unable to provide a turnaround time.
Kindest regards,
Thank you for getting back to us.
We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
We are waiting for a system migration to allow your profile to resume the services that are currently unavailable.
Our digital team will send an email once this is completed; we are currently unable to provide a turnaround time.
Kindest regards,
Standard Bank Hello Peter Team
GC
Grant C's updateReviewer Update
23 Jan 2023, 08:57We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
What info?
Still waiting...
What info?
Still waiting...
GC
Grant C's update23 Jan 2023, 08:57
Reviewer Update
We sincerely apologize for the inconvenience and would like to confirm that the information provided by your banker is still correct.
What info?
Still waiting...
What info?
Still waiting...
GC
Grant C's updateReviewer Update
24 Jan 2023, 15:06I confirm receipt of Colleen's email on the 2nd Dec suggesting I open another account. This is an absurd suggestion and my reply is simple: Just fix the problem with my existing account.
7 months later and still waiting...
7 months later and still waiting...
GC
Grant C's update24 Jan 2023, 15:06
Reviewer Update
I confirm receipt of Colleen's email on the 2nd Dec suggesting I open another account. This is an absurd suggestion and my reply is simple: Just fix the problem with my existing account.
7 months later and still waiting...
7 months later and still waiting...
Standard Bank's replyOfficial
25 Jan 2023, 08:03Dear Grant
This matter has been flagged with your bankers management team. Feedback to this matter will be communicated from their business unit.
Regards,
This matter has been flagged with your bankers management team. Feedback to this matter will be communicated from their business unit.
Regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Jan 2023, 08:03
Official
Dear Grant
This matter has been flagged with your bankers management team. Feedback to this matter will be communicated from their business unit.
Regards,
This matter has been flagged with your bankers management team. Feedback to this matter will be communicated from their business unit.
Regards,
Standard Bank Hello Peter Team