*********** Standard Bank

I went to Standard Bank in Sandton City to change my address. After waiting in the line the entire morning I was assisted by a consultant. She told me that she could only change the address on my savings account and that for my credit card I would need to call the credit card department. I called the customer care department and spoke to a consultant who informed me that personal details cannot be changed over the phone and I would have to go to the branch. After explaining to her what I was told at the branch she informed me she would put me through to the credit card department ( which is the same number as the customer care department that I had just called) and I spoke to another consultant who rudely told me the same thing meaning I would now have to go back to the branch again and wait an entire day in line. They also incorrectly spelt my address on my savings account. Please hire competent staff who don't give customers a run around for nothing because it is this behavior that causes consumers to switch banks!