*********** Standard Bank

My husband died in January. I paid the small balance outstanding on his credit card and notified them by email, and instructed the bank to close the card. Needless to say no reply from the bank, which continued to debit bank charges and a debit order. I have signing power on the cheque account and used it until the Executors Letter was issued. My attorney has for months attempted to close the accounts. NOT 1 SINGLE PERSON has responded with answers to emails or phone calls, and the Deceased Department is not functional. I personally spent 3 hours in Meyerton branch, gave a copy of the Death Certificate and was assured the account would be closed and all funds transferred to the nominated account. I desperately need this money and cannot access it. What a bunch of useless ***********s. This was at one stage a world class banking facility. Not any more. The only reason I give a 1 star rating is that there is no minus rate.