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Nicholas A

1 reviews | Active since Mar 2018

04 Dec 2018, 10:30

*********** Standard bank

Hi there I would just like to tell you about my experience. So I got to the atm the 25th of October 2018 and I want to draw some money and the slip that comes out says that my account has been suspend. I visited my nearest branch at 12pm I waited in the line only to be told my account has been suspend due to my proof of address not being in order. I asked the consultant if my debit orders will go off as usual which she rep**** yes it will I just can't draw any funds. I get my proof of address on the 3rd of November and return to the branch and have my account REOPENED. All of a sudden I receive calls from standard bank, Nedbank and Vodacom saying that I am in arrears and that I have to pay an additional R60 per debit order that bounced and a additional R100 penalty fee at my creditors for not paying my debit order,but Standbanks consultants informed me that my debit orders will still go off as usual. I am now sitting with a disgusting looking credit rating which impacts me negatively. I have always pid my bills on time and keeping up a good credit rating. I will never bank with Standbanks ever again!!!!

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Replies (1)
Standard Bank
Standard Bank's reply04 Dec 2018, 11:13
Official
Dear  Nicholas Arendse 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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