*********** Standard Bank

The arrogance of Standard Bank is just totally unbelievable. I have been requesting flexibility on my overdraft account - pretty much like what I had - for the past few months now and nothing has been done about it. I do on - line banking and whenever I go to the overdraft page, a red block comes up saying "Changes to your overdraft cannot be done on-line". I used to always be able to increase and decrease my overdraft on - line. Over the past few months now when I phone Standard Bank to have this message removed and provide me with the flexibility that I require, I am told that this issue has been escalated and the issue will be resolved within 7 working days. I have made several calls to Standard Bank over the past few months and nothing gets done and nobody phones back. The last attempt to get this resolved was made on Sunday night/Monday morning when I sent a message to Standard Bank. An automated response said that I will be contacted within 48 hours - still no call as yet. I am a dedicated Standard Bank user with my Home Loan account, several loan accounts and I also had my vehicle financed with Standard Bank. I don't expect this kind of treatment. Unfortunately I had to take this route and hopefully get some attention from Standard Bank. It seems that there are some obviously *********** people working at Standard Bank or maybe they just don't care. Either way, I am totally dissatisfied with the service I am receiving. If this is not resolved soon enough, I will publish my complaint and will be left with no choice but to switch over to another bank.