CK
Charl K

1 reviews | Active since Jun 2011

10 Mar 2015, 17:15

*********** Standard Bank

About 6 months ago I received a call from a Standard Bank Call centre informing me that I am in arrears with a blue bean credit card. I informed them that I do not have a blue bean account and that they have the wrong person. After numerous calls I established that I am the victim of identity theft. After being sent from pillar to post, but I finally managed to get a reference number from the ***** department on 11/11/14. <br> I have informed them on numerous occasions that the issue has been registered with the ***** department but they keep on phoning wanting payment on the card. Some of them even state that they can see that the matter has been handed over, but that doesn't stop them phoning me at least once a week even after hours. I have been made many promises but nobody seems to be able to take me off Standard Bank's harassment list. <br>

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Replies (1)
Standard Bank
Standard Bank's reply11 Mar 2015, 10:39
Official
Hello charl1012,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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