CI
Chike I

1 reviews | Active since May 2010

06 Sept 2016, 16:22

*********** Standard Bank

<p>Recently i had issues making payment with my cheque card, when i try to pay for petrol, swipe etc it declined yet i had money in my account, i contacted my business relationship manager, she made some calls to Standard bank HQ and found out there was a VB block on my account because of an unpaid loan amount which was the fault of Standard bank as i have requested they debit that amount but they didn't. </p> <p>So there is a VB block on my account and nobody at Standard bank seem to know how to take it off, my business relationship manager has been making calls, sending emails to HQ but they don't know how to take it off, in all fairness she has been really helpful as she wasn't the person who put the block on, so how the hell does one put a block on someone's account and doesnt know how to take it off?? </p> <p> </p> <p>This is not right and want this resolved because i am paying a **** load of money having to withdraw all the time!</p>

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Replies (4)
Standard Bank
Standard Bank's reply07 Sept 2016, 10:14
Official

Good day Chike

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply08 Sept 2016, 10:31
Official

Good day Chike

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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CI
Chike I's update14 Sept 2016, 09:24
Reviewer Update

Well, I will also close this account this month end as I don’t want to increase my own exposure to the bank, they won’t make a cent more from me beyond this month, once I receive our next round of payment, I will pay off the stupid loan and overdraft then close the ****** account, stupid useless banking *******.

The bank makes so much money from interests on loans and overdrafts, also make money from the insane charges on my account, it won’t go beyond this month I swear, ****ing *******.

Standard Bank
Standard Bank's reply14 Sept 2016, 15:53
Official

Dear Mrs Igwegbe

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

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