*********** staffing at Standard Bank

#*** is the first reference no, #*** reference 2, #*** reference 3, #*** reference 4 from 4 September 2019 with regards to my ucount rewards query. The bank upgraded my credit card, no new ucount card was issued, my ucount was deregistered. Upon querying this, I am still awaiting closure or feedback. We are approaching the end of September and still I have received no resolution. All the staff do is open a ticket, respond to my email to say it's being investigated and close the ticket. The service is worse than pathhethic. There is no customer satisfaction. It has no meaning anymore. Incompetence seems to be rewarded. No attention to providing valued customer service. Pathetic.