*********** STAFF/ NOT DOING JOB

i have app**** for my standard to restructure my car instalment to live more comfortable as i have been paying for just over two years now, the told me the process will take 7 days and i should receive feedback the 05.08.2015, they requested i send through proof of insurances and a expenses and income list of things, i sent it through and called in to find out how far the process is, they advised that incident is closed and could not give me a proper reason why, they told me they will have to reopen th case and it will take another 7 days , why must i wait so long if i did start the process and you closed it, i feel you just mess with you clients and never help them when the are in need but will help them to make more debt, i hate standard bank and the service you give to your clients.