*********** Staff - Makes My Life More Difficult

On Friday, 27/03/2015, I called the lost card division, to ask for my Credit Card to be cancelled and the account closed due to the card not being in my possession. The person (I did not get his name) who took my call cancelled a Gold Cheque card that I use frequently, without even asking me first. I did not ask for ANY OTHER card/account to be cancelled. Are your employees allowed to cancel a card without permission from the card holder? This has caused a lot of inconvenience for me. I can no longer do internet banking, due to the card being cancelled and as it is month end I have no other way of paying my monthly accounts. He told me after cancelling that he is now applying for a new card for me and if I urgently need to use the account I can go into the bank and ask for a temporary card. This means I now have to make to make 2 unnecessary trips to the bank. 1 - for a temporary card and 2 - to collect the actual card. I work as a contractor and get paid hourly, is Std Bank going to pay for my time off work to do all this admin that I DID NOT ASK FOR? He also did all of this without asking any of the security questions. I am very irritated by this.<br> Simpler, Better, Faster????NOT!