*********** staff

I ordered the sim card in October and never received it. I went to carlton centre branch twice in November and the sim were not available. I then went to Jeppe street today and at the front desk the was a man by the name of Mr Patrick Sipho and I explained to him that I am there to collect the sim card. He registered my name. I told asked if I should my name should be registered? And why because I just collect and will do the activation by myself but he insisted and said that the consultant must registered it. I waited their for an hour and was finally called. The consultant just handed me a sim card. I am not happy to be kept for an hour and spend not even 30 second with the consultant. Standard bank staff must be trained and they do not know they must consult.