*********** staff

I received an sms 3 weeks ago saying that Standard bank is extending the initial payment holiday for a further 3 months to assist customers so I contacted them to advise that I would like to accept the payment holiday for both properties and my vehicle. They advised that both home loans have been approved and the premium wont be debited and that they would escalate the request for the vehicle to the relevant department. I phoned today to follow up and after being transferred from pillar to post and spending half an hour on the line with them, I was told another story - the payment holiday for the properties wasn't processed therefore the payments will be debited and they will not do a reversal. I am furious that I was given false information initially because it has completely messed up my budget . Standard Bank continues to provide terrible service to its customers and their staff is ***********- Why offer the payment holiday if you cannot fulfil it.