1 reviews | Active since May 2017

16 Nov 2019, 11:59

*********** staff!!!!

I am not a standard bank client, however I have been receiving SMS’s about someone’s account with account details. At first I thought it must be a mistake and someone has used my number so I contacted the number provided in the sms to have my number removed. I have called every single day for a month, wasted hundreds of rands on airtime, spoken to multiple *********** call center agents and managers and still my number remains on their system and I am still getting SMS’s. I have never banked with standard bank and this ensures that I never would, the service is disgusting!!! I want my number removed off your system. This goes against the popi act and I will be sure to report the company and those I have spoken with.

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Replies (1)
Standard Bank
Standard Bank's reply17 Nov 2019, 07:54
Official
Hello  Kayleigh, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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