*********** staff cause escalated *****

On 2 Sept @ 21H00 I called your call centre to Report a ********** transaction.I was advised the transaction could not be stoppedy I had to complete a dispute form at the Branch the next day.I called the credit card department to block the card. and open a ***** case. I spoke to Randy and was given a Reference number *** On 3 septr @ 09H00 I Reported to the Braamfontein Branch to complete a dispute form. The person that helped me looked at the account and informed me that the \payment"has been stopped I do not need to complete a form. I asked twice if he was certain"