*********** staff & bank charges

On 25 May 2015, my son went to various atms - Waverley, Queenswood & Jacarande centre to deposit money into his student achiever account. None of them were working. He then had to deposit money INSIDE the bank. He asked to teller about bank costs, and was told he gets 1 FREE deposit per month inside the branch.<br> On 27 may he went to draw a bank statement at standard bank jacaranda centre atm, but there was no paper in the machine. So once again, he was forced to go inside the bank for a statement. Guess what - he was charged for the deposit on25 May (R61-00), and also for the bank statement (+/-R16-00). <br> The enquiries lady did not know how much the bank statement cost.<br> <br> Why must he pay charges a) because the atms weren't working, and b) because your staff don't know their work?<br> <br> He tried to tell the service consultant that the teller said he has one free deposit, but she didn't not let him finish what he was saying.<br> <br> He is a student with a student achiever current account. <br> <br> Therefore, I request this matter to be sorted out, and the deposit fee and statement fee be refunded back to his account. I await your prompt response in this matter.