*********** Staff at Branch and Credit Card Divisi

where to start..... on the 13th of February '15 I was burgled and my handbag was ******. so that morning I went into the standard bank Lambton branch and stopped my debit card as well as my credit card, okay so no problem, I received my new debit card immediately, but then I spoke to the consultant at the bank and she told me that she would order me a new credit card. so I thought okay great, i'll collect it in two weeks. so going through to the bank on a Saturday morning a woman by the name of Rita (Indian Lady) takes my ID book to go and see if my card has arrived yet, she comes back and tells me that it's not there and that I need to phone the credit card division, which immediately P%$#%D me off! I sat waiting for twenty minutes while waiting for some intelligent sole to answer my call. so eventually after about a twenty minute or so tea break that this woman had while I was on hold, she comes back and tells me that my credit card had been destroyed and that they couldn't order me a new card as I was in arrears (bearing in mind that I had been unemployed for a period of time). Standard Bank seriously pride themselves In customer service, WHAT CUSTOMER SERVICE THERE IS NONE!!!