*********** Staff and unreliable bank

I should actualy rate them -1000. This bank employ *********** staff who does not understand or know what is customer service. On the 30 of April 2020 i reported a debit order that went through my account and it was not suppose to go through. I have been reveiving promises after promises with no action. I app**** for holiday payment and it was approved for my home loan. After receiving confirmation that it is approved they went and debit my account. As if that was not enough they promise to send my query to refund department which was suppose to reply within 72 hours. Since they cannot refund me they are not answering my emails. This bank is a joke.