NM
Ndili M

1 reviews | Active since Jan 2018

08 Aug 2019, 21:03

*********** staff and outdated banking hours and outdated systems

please note that Standard bank is not a 24hrs bank. I got a call form an *********** call centre on Monday the 5/8 saying my card is overdrawn and I need to make payment to bring it up to date. at no time did this fool tell me that my credit card is blocked. now I make an over payment so that I am not in arrears for the coming month, only then am I told that I cannot access my funds until the fools at card division decide to come back to work, either on Saturday if they want to work, or next Monday. Such a disappointment for a bank this large can have such *********** staff, and no one can assist after 16h00. my whole long weekend is ruined because of incompetence of their staff. will definitely be reviewing my business and will recommend that you do not bank with such a bank that has old systems in place. I guess you deserve your old clients as younger people should not be banking here. they still use old banking hours of 09h00 to 16h00. You can miss me with this nonsense.

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Replies (1)
Standard Bank
Standard Bank's reply12 Aug 2019, 04:47
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:  -          Email: ***    We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Niyaaz Jardine  Complaint Resolution Centre
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