*********** staff and no regard for customer service by the bank itself

Item: Standard Bank
Rating: 1
Author: Anele N

I lodged a complaint about a standard bank in Protea Glen Mall. It's been 3 days now, and no response from standard bank, not even an acknowledgement that my complaint is being dealt with.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 Nov 2018, 12:55

Dear Anele

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply29 Nov 2018, 12:55

Official

Dear Anele

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Anele N's updateReviewer Update

29 Nov 2018, 13:05

Apologizing means nothing to me if my query has not been resolved. I deposited money into my cheque account and now I'm told that the money is not there. Stop sending apologies, and tell me where my money is.

Anele N's update29 Nov 2018, 13:05

Reviewer Update

Standard Bank's replyOfficial

30 Nov 2018, 12:20

Hi Anele

One of our consultants will be in contact with you shortly.

Standard Bank's reply30 Nov 2018, 12:20

Official

Hi Anele

One of our consultants will be in contact with you shortly.