*********** Staff

I needed a card replacement as I could not do online purchases, the representative confirmed that I will not get charged for it on Saturday the 11.02.2023 @ about 10H00. Then I went to the bank on Monday to get a temp card to use and they have confirmed I will not be charged for any of the cards as its not a error on myside. I then was charged on both of my accounts for card replacement, along with that the requests were logged incorrectly when I called in to ask about it. Today the advisor said I will have to wait another 4 days for a outcome. This is not my fault and I want reimbur*****t for the replacements immediately.