ES
Elsie S
1 reviews | Active since Dec 2019
15 Feb 2021, 17:41
*********** staff
I stopped my credit card and since that I can't do online payments on my Cheque account. I phoned the call Centre and was told by Perfect that you can't do O line payments on a debit card. I phoned back again after I spoke to several other people that can do it. First he told me I can't do online payments, 2nd he couldn't find my card number and then he told me I use the wrong cvv number. I checked and my cvv nr is correct. Staff *********** and I need this to be sorted ASAP
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Replies (2)
Standard Bank's replyOfficial
15 Feb 2021, 22:14Hello Elsie Van Staden
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply15 Feb 2021, 22:14
Official
Hello Elsie Van Staden
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's replyOfficial
16 Feb 2021, 14:54Good day Van Staden
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
regards
Complaint Resolution Centre
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
regards
Complaint Resolution Centre
Standard Bank's reply16 Feb 2021, 14:54
Official
Good day Van Staden
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
regards
Complaint Resolution Centre
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
regards
Complaint Resolution Centre