*********** Staff

I am appalled by the service I received from Call Centre staff at Standard Bank. I don't even want to explain why I needed to call as the complaint afterwards was totally different and unnecessary.<br> <br> The customer assist agent, Jonas gave me the wrong information and was being sarcastic on the call. I asked to speak to the complaints department, spoke to Lerato, who did not have answers for me and placed me on hold to get the answers. When she came to the call again she also gave me the wrong information and did nothing to my complaint. I had to call again to the customer assist department, got the right information from Goisemang. Called back to the complaint department spoke to Lerato again who made me even more upset as she did nothing to my complaint as I as the customer was going to do my own research. REALLY, she then told me that she logs the complaint with the resolution department, which she didn't do. How can Standard Bank employee such *********** staff, when I told her that the information she gave was wrong she still insisted that it is right. <br> <br> Is that how you treat your customers make them do research come back to you and then you still do nothing to the complaint.