cD
ccdb D
1 reviews | Active since Jan 2015
01 Jan 2021, 12:21
*********** staff!!!
Standard bank has sent me 3 different emails in a space of three days to “notify” me that my credit card account is overdue. This is not the case and payment was made on 25 Dec for R2700! Check your records before irritating your customers with ****y emails that are in error!!!!! Also check your emails where I responded to all three emails with the proof of payment! You are treating me like a non- payer and I have never defaulted on this account. A written apology from you is in order of the day! I am fed up with you people who have no idea what you are doing!!!!!. Reference numbers: PD*** and PD*** and PD***! Get your act together and go after people who actually don't pay their accounts!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
02 Jan 2021, 01:52Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 Jan 2021, 01:52
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
05 Jan 2021, 13:31Hello Chantal
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply05 Jan 2021, 13:31
Official
Hello Chantal
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
