*********** staff

How does a financial institute such as Standard Bank employ such unqualified people to work as customer service advisors. Agents who can't say your name correctly, read there instructions put loud, raise there voices at clients and proceed to sing in my ear while I'm trying to advise them on my financial account. They lie about there names and then just to add insult to injury it will take them 3 months to change what I had requested. Oh and let's not forget that the first agent cut the call and didn't bother to call back because let's face it, that would be far to progressive for Standard Ban****