*********** staff

My dad has been a loyal client with Standard Bank for over 20 years. A few weeks ago, he app**** for a student loan for my brother. At the branch, he was told it was declined but no reason provided. The consultant merely said it could be an ITC problem, she can't say and just left it at that. The same day my dad took it upon himself to obtain his ITC report from all relevant bureaus. All of which showed he has an excellent credit score, it stands at just over 800. He then went back to branch and was requested to leave his paperwork, they would get back to him in 48 hours. Last Friday he received a call from the bank confirming that the student loan was approved and he should come and sign the documents. Suddenly on Tuesday he receives another call saying it's declined and again no response provided. Is this how the bank deal with loyal clients???... So much running around and still no assistance provided. Perhaps this should be taken up with the NCC, NCR and banking ombudsman.