*********** Staff

A few weeks ago I went to the Festival Mall, Kempton Park branch of Standard Bank. I had to change my phone number for my sms notifications and the OTP. I also asked for my Bluebean credit card to be linked to my main account. The first assistant didn't know how to change my cell number on the sms service and after I was assisted by the second assistant I left the Bank with my OTP still going through to my old cell number and my main credit card de-linked from my main account. Today I returned to the same branch and left after an assistant unable to De-link the Bluebean credit card and to re-link my main credit card to my account. I pay my main credit card electronically and not by debit order as I prefer it this way. Now with a few days to go to the end of the month I will be unable to pay my main credit card without any issues and my internet banking notification and OTP is still going through to my old cell number. I have waisted a lot of time and money to receive *********** service from Standard Bank. I have to pay a lot of service fees for quality and professional service but only receive the opposite for my money.