TM
Tebello M

1 reviews | Active since Mar 2016

15 Mar 2016, 16:05

*********** Staff

I recently app**** for a personal Loan from standard bank which was approved and was told the funds would be allocated within 3 working days,its been 5 and no one at Standard Bank seems to know anything about whats causing the delay or non allocation of funds ,called in 8 different times to which i was routed to the incorrect department which now leads to an even longer delay, funny thing...anytime you want to speak to a supervisor you get told they are in a meeting and you cant even get the full name of agent assisting....after a three hour fruitless conversation whith their agent I now was told they have to re do the entire application...fuming!!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply16 Mar 2016, 11:47
Official
Hello Tebello Mak,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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