1 reviews | Active since Jul 2016
***********! Slow! #RefundMeBackMyMoney!
<p>Late on Tuesday i deposited money using the Standard Bank atm at Nicol Way Mall. The transaction wasnt successful as the machine got jammed. I immediately contacted the Standard Bank help line and I was told to visit the nearest branch in the morning and the problem will be sorted out. </p> <p> </p> <p>On Wednesday I went back to the Nicol Way Mall and was assisted by a guy called Neo. He gave me a reference number and told me that the money would be refunded to my account in the morning on Thursday. Late in the afternoon on Thursday there was still no communication from the Standard Bank team and my money wasnt refunded back.</p> <p> </p> <p>I also went on Twitter and reported the problem but it was as useless as going to the branch at Nicol Way Mall. I am so frustrated and the level of incompetency from the Standard Bank team is shocking.</p>
Good day Sanelisiwe Mhlati
Thank you for your posting.
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We await your response.
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Complaint Resolution Centre
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Good day Sanelisiwe Mhlati
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Sanelisiwe Mhlati
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Sanelisiwe Mhlati
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Dear Sanelisiwe Mhlati
Thank you once again for your posting.
I refer to the response you received on Social media and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sanelisiwe Mhlati
Thank you once again for your posting.
I refer to the response you received on Social media and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
