*********** service providers

<p>After the death of my mother on the 19th of august 2016, i went to standard to close her account...the branch in zeerust failed to advise what had to be done, they let submit the documents and processed a claim i didn’t even know about.</p> <p> </p> <p>A month later, i went there to enquire if the account was closed and i was advised that it wasn’t and i had to resubmit the documentation...which again i did. I went to mall of Africa for the one thinking they would be more efficient... little did i know that that was the biggest mistake ever!!!!! the booth i was in could’ve been made from plastic as the guy assisting me needed assistance himself, the lady he was speaking to said it ever so loud that i had to wait for 2 weeks... which i gave them 3, i went back to enquire how far they were with everything to be told that they hadn’t even started. I asked for my documents back and went to FNB to open a late estate account, which took about 30minutes to complete...</p> <p> </p> <p>But then i had to go to standard bank so the money in my mother’s account would be transferred into the estate account. Considering what I had already went thru with the branches, I emailed. The idiot I initially spoke to give me the wrong address, I waited for response for 7 days to be told that I had the wrong email. I was given the right email and then I forwarded the documents to them…they then told me I had to wait for 14 days. Today being the 14th day, I call to find out, I was told that my request had not been completed because the mail was not allocated and also the ORIGINAL SCANNED documents needed to be certified. It has been 3 months with this battle and I just want to say, I have my mother’s card, I have her pin number and if this is not sorted out by Friday as I already have the cheque book from FNB, I will go to the ATM and withdraw this money</p> <p> </p> <p>Such a pathetic bank</p>