LM
Lerato M
1 reviews | Active since May 2014
07 Jun 2022, 11:27
*********** service - no answer on my refund that is still hanging
Standard Bank customer service consultants are not helpful at all. I have been struggling to get assistance on my transactional account which has a hanging transaction that is not being refunded.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jun 2022, 17:13Good day Lerato
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please review and respond to the email that has been sent to you.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please review and respond to the email that has been sent to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2022, 17:13
Official
Good day Lerato
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please review and respond to the email that has been sent to you.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please review and respond to the email that has been sent to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LM
Lerato M's updateReviewer Update
10 Jun 2022, 08:03Thank you Thabisile Nxumalo for stepping in to assist me. The refund was done and i got my money back.
LM
Lerato M's update10 Jun 2022, 08:03
Reviewer Update
Thank you Thabisile Nxumalo for stepping in to assist me. The refund was done and i got my money back.
Standard Bank's replyOfficial
10 Jun 2022, 10:03Good Morning Lerato
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jun 2022, 10:03
Official
Good Morning Lerato
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team