*********** service from Standard Bank's *****/Exception Handling department

Standard Bank's ***** / Exception Handling department is completely useless - they will fall for anything and would not know ***** if it stared them in the face. I had a payment to a plumbing services supplier reversed for non delivery and failed promises of a refund. This plumbing supplier has a long list of complaints on hellopeter, being accused of ***** etc etc. Standard Bank reversed the payment and then followed up on my complaint. They have now re-debited my account following the mere receipt of any invoice from said "*****" supplier and saying I must "take the matter directly up with the merchant". To be clear, this is the same merchant who did not deliver and then kept lying to me. This is obviously a dead end and I lose my money. In that case, Standard Bank will lose my business. I am switching to Absa. How absolutely pathetic Standard Bank!