*********** Service

I called Standard Bank yesterday morning (09-Mar-2023), to request that my Mother's card be blocked, on behalf of my Mother. And I was assisted with this successfully. After this my Mother went to the Branch(Kroonstad), with my brothers, to make a new card. However they refused to issue a new card to Her because they claimed that I called and blocked the card, and also ordered a new card (I did not order the card). I called Standard Bank again after this to enquire why it is being claimed that I had ordered a card on Her behalf. The Agent who assisted me was surprised that they would even say I ordered a card, when I do not have authority to do that. He informed me that He can see on the system what the issue is but He can not disclose it to me since it's not my account (Which was understandable). But said that I can inform my brother to call with my Mom, ask for Him by name, and that He would assist them. However upon calling they were informed that they can not ask for a particular Agent. I had to call again, speak to another Agent, who ultimately asked for the numbers to call my Mom. But She never did. She was unable to get a new card from the branch.

This was completely bad service from Standard Bank. 3 people from Standard Bank who were completely contradicting each other. Poor service from a reputable Bank.