*********** Service and useless call centre

<p>My mother (pensioner) unfortuantely still banks with Standard Bank. I closed my private accounts after more than 20 years of misery. On the latest issue she had to increase her monthly payment limit to pay SARS. She went into the branch to get this done, as the online secure messages that gets sent just gets ignored and she received a notification by SMS confirming the change. The limit however remains unchanged when you log in. 5 of the most frustrating calls to a non funtional call centre can't reseolve this. When asked to be put through to the branch (as you can call a standard branch directly!!!!) you get put hrough to a number that just keeps ringing. </p> <p>She now has no other choice but to take another afternoon off to get this done, with obviously no guarantee. </p>