NM
Natassha M

1 reviews | Active since Mar 2010

20 Dec 2016, 10:20

*********** SERVICE

<p>I went to the Northgate branch on Saturday to do a forex transfer. After waiting 2 hours in the queue, I was told that the transfer can only be done on Monday. It still has not been done. </p> <p>Standard Bank should actually hired staff that are capable of effecting services. Advertise less and use the money for staff training.</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Dec 2016, 15:55
Official

Good day Natassha

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Dec 2016, 15:39
Official

Dear Natassha

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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