*********** SERVICE

Good day

In 2017 I moved from an access account to a cheque account and I requested the lady assisting me at your Greenstone branch to close the account. To my surprise when I follow up regarding a payment that needed to be made on my cheque account I am told it was made to my access account. I called standard bank to query and I was told my access account is still active and had an overdrawn limit of over R400.00 To my understanding this account is closed and I should not be held liable for payments caused by your employees who did not do as requested. I will be closing my cheque account and this access account and moving to another bank where I will not have to pay for other people’s incompetencies