BW
Beth W
1 reviews | Active since Jan 2018
31 Aug 2020, 11:57
*********** service!
I have been trying to close a Standard Bank credit card for over a month now!!! I have made more than 15 calls - wish I had kept a record of how many minutes! the longest one was just over 35 minutes!!! I can now recite the security questions!!! Why can't one person just take charge and get this done!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
31 Aug 2020, 16:53Dear Beth Welsh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Aug 2020, 16:53
Official
Dear Beth Welsh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Sept 2020, 12:04Dear Beth Welsh
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Sept 2020, 12:04
Official
Dear Beth Welsh
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***