*********** service

I had a credit card with standard bank which i paid in full on the 11th March 2015 and requested for it to be closed. I spoke to a consultant name Tumisang on the 11/03/2015 after paymnet was reflecting and he said to me account was closed and amount willl be refunded in 4 days. I have been so patient with you guys ..On the 19/03/2015 I STILL WAS NOT REFUNDED i Called and spoke to a supervisor named mpho who said my account was infact not closed and she was just doing it then ,she also stated that the refund will be marked Urgent and could be in my account sooner than the usual 4 days.I spoke to Mpho 5 days ago and I still have not recieved my refund.If this was so urget why am i still waiting I dont understand what is taking so long to refund a Lousy 100 and something Rands.I have had this card for 4 years and have paid it so well for that time and this is the **** services I recieve.I cannot get anyone to tell me when i will recieve my money .Based on the services I have recieved I will never do any form of Banking with Standard Bank.I have spent so much money calling standard bank it the smae amount i am waiting for ..im sooooo dissapointed!!!