*********** ridiculous service

<p>So I have been trying to close a loan account for more than a week now. I phone the loan department and they put me through to your pathetic call center day after day. I decide to give up after waiting for more than 10 minutes on the phone and still not getting through to anyone.</p> <p>Eventually I decided to wait so that I can get my settlement amount and close the account. When I got through I got asked a few security questions (as expected) where this idiot is asking me questions about accounts I don't even have or asking me if I still live in an area I cannot even pronounce?? What the hell Standard Bank, who trains these people???? Eventually after explaining to this guy who I am and told him what I want done he still asks me a different question to what my query is all about (what debit order do I want to reverse??) Seriously guys, teach your staff to open their ears and listen to your customers because this is unproffesional and pathetic.</p> <p>After I finally got my settlement amount I went to the branch to close my account...BIG SURPRISE STANDARD BANK...your system was "offline"...a leading bank cannot even have a proper operating system at all times to assist your clients. </p> <p>I am done with this pathetic *********** bank that has just irritated me for the last time. I will be moving my account to FNB where I know the people are actually willing to help you no matter what the circumstances are. Your people working for you are all unqualified to be working with the peoples money and having that much responsiblity to deal with clients.</p> <p>I am an ex Standard Bank employer and since I left this pathetic bank I have noticed how much worse your service has got. You should just close your doors and appretiate that you have made it this far handing out the WORSE customer service anyone has ever given.</p>