***********, poor customer service

I am not happy with the service. I app**** for overdraft on Tuesday and I was told that I will get a call on Wednesday. Unfortunately no one called. I complained on this facebook messanger and it was escalated twice. Yesterday I got a called and was told that there was no record of my application so they had to start process. I was told to submit payslip so that my application will be scored and I did that. Since then no one had called to confirm receipt of my payslips and to let me know of the status. I am disappointed in this bank that I love. With other banks this process does not take this long. Applications don't just get lost. At that time I am on prestige as if it makes a difference.