*********** personnel, Dismal Services

I am lost for words with Standard Bank. I app**** for a loan 24days ago on the 8th of September 2020 it's the 2nd of October 2020, and no one seems to know what is the hold up with releasing funds.

I lost count of how many consultants I spoke to and the number of time I went to the branch with no resolution. I called for updates, they send me to the branch, I get to the branch they say they sent email but they can't help me I must keep calling the call center.

I just called now, they say they don't know what why is the problem, cause the loan was approved just needs to be released.

I also don't know who many times I was told the matter has been escalated.

So I have an impression that even the leaders have to clue what to do.

Who is supposed to resolve my issue if standard bank personnel have no clue?