*********** Personnel and lack of knowledge

I called the credit rehabilitation centre at around 13h30 to 14h00 on 26 August 2015 wanting to know the balance on my cheque card and also looking for a settlement amount if I wanted to settle today. The agent whose name I did not remember said that she could give me a 10 percent discount on a balance of R2388.48. I further enquired if this could be bettered and she said she could offer a 20 percent discount. I said I would come back to her.<br> <br> At around 15h30 I called again wanting to negotiate on the settlement the agent Basani said that for balances under R5000 they do not offer settlement discounts. Clearly Standard Bank personnel are ***********. I asked her to trace the call since their calls are monitored, she indicated that no notes was made on my account. Surely they could have traced the call or she did not want to attempt to find out why incorrect information was given to a client.<br> <br> I am sick and tired of Standard Bank. You always have issues with them