*********** personnel after hours

I loaded data through the standard banking app. I accidentally put the wrong number in and immediately phoned the bank. Spoke to a Michel now at 20H00 and he transfered me to "someone" who would help me. I ended up with an automated system. I phoned again. Spoke to Nkuli. She told me that the transaction cannot be reversed and that it's my lost and the wrong numbers gain. And there is nothing that can be done about it. I said I'm not accepting it. She said she will give me a number I can phone during the day and put me on hold. And never got back to me. I held on like the fool she was trying to make of me!!!! So I've lost the data money and now airtime due to the pathetic service. Why could the first person not tell me nothing can be done about it and then both f them go and waste my money and time!!! Standard Bank need to have competent people assisting online after hours!!!