***********, pathetic service and processes

I am so livid. You guys deducted today R2162 for rcp loan that was settled on the 28 Dec. After me using all my airtime and calling into you *********** loan department and speaking to your agents that are so lost. I called in to the department on the 24 and 28th of December where they could not assist me with settlement letters but said they could only verbally give me the settlement amount and that it would only be valid for that 1 day. Hence why I called back on the 28th again to get a new amount because that's the day I paid the settlement amount that was given to me by your Agent of R 22 130.36. I also waited for my debit order for December to go off before I paid hence why I also paid on the 28th. On the 29th of December I then called in to request a settlement letter which they could not also give me but agent said the settlement payment is reflecting. Now in Jan you guys deducted again,please don't mess with me .you already waisted my airtime in Dec and could not assist me with a settlement and paid up letter as though it's rocket science. I want my money reversed and a paid up letter emailed to me ASAP ,I've had enough of this pathetic service. I am not visiting one of you due.brnaches and sitting there for over and hour just for your consultant to call whatever department it's pathetic, exactly why I don't bank with you guys.