*********** pathetic customer service

We've been struggling for three days now to get our card machine working to take manual payments but it just don't get resolved. First of all you need to stay on the phone for more than 50minutes just to get to speak to the 1st consultant and once you got through to a consultant it takes another 30 minutes speaking to the consultant still with no outcome. I can't do business like this, we are a very busy guest lodge and most of my payments I need to take manually as I get virtual cards from booking sites. This is the 3rd time now that they disable this function without any notice.

They would've phoned with an alternative to take manual payments, sill nothing. Very ***********.

Because of Standard Bank's lack of service, I'm not getting money into my account to pay bills and salaries. Clearly something that Standard Bank doesn't understand.

Standard Bank just lost a customer, I'll be moving all my business and private accounts from them. If you don't want to be frustrated the whole of your life, stay away from them.