MR
Miemie R
1 reviews | Active since Nov 2019
30 May 2022, 20:45
*********** pathetic
Device needs to be linked to banking profile app which absolutely No One in customer service nor online banking was able to assist herewith needless to say that I was instructed to go to a branch to resolve this matter! It is astonishing that standard bank introduce new procedures by inconveniencing their customers. Why do I need to go to a branch to verify myself off which are a standard bank customer for over 10 years! Your service is pathetic and deteriorate daily surely there is someone competent enough to resolve this telephonically!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jun 2022, 11:30Hello Miemie
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will get back to you as soon as we receive feedback.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will get back to you as soon as we receive feedback.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply01 Jun 2022, 11:30
Official
Hello Miemie
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will get back to you as soon as we receive feedback.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will get back to you as soon as we receive feedback.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
02 Jun 2022, 17:01Hello Miemie
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jun 2022, 17:01
Official
Hello Miemie
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team