*********** I.T. Department

Item: Standard Bank
Rating: 1
Author: Nikki M

My fixed deposit matured on Sunday 11th Feb, as they did a system upgrade. This caused an error on my account and I can't get my money. The ladies at the service desk have been really helpful but the IT department is ignoring the escalations. It's been 8 days. I don;t understand why Standard bank are making their IT problems my problem. I have done nothing wrong. They owe me money and an extra 8 days so far of interest and they won't release my money. I've called 12 times and visited the Nicolway branch. HELP

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

19 Feb 2018, 09:43

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank's reply19 Feb 2018, 09:43

Official

Nikki M's updateReviewer Update

20 Feb 2018, 08:08

This was resolved quickly after I created this review. It saddens me that the only to get a good response from any of these big corporates is to put a poor review on Hello Peter

Nikki M's update20 Feb 2018, 08:08

Reviewer Update

This was resolved quickly after I created this review. It saddens me that the only to get a good response from any of these big corporates is to put a poor review on Hello Peter

Standard Bank's replyOfficial

20 Feb 2018, 11:49

Thank you for the feedback

Standard Bank's reply20 Feb 2018, 11:49

Official

Thank you for the feedback