***********, Irresponsive and the most unhelpful bank + Sketchy employees

Item: Standard Bank
Rating: 1
Author: Ross L

Imagine emailing your bank since August 25 to resolve three simple issues and still not getting them resolved.

Updating my address, contact info and helping me login to the app on my new phone. Here I still am, with no replies on HelloPeter, or the 15 emails I sent them.

Imagine urgently needing to access your bank from abroad but they are so useless that you just cannot. Imagine you have zero means to actually call your bank yet they will not call you back.

Thats what you can expect from useless Standard Bank and their employees who request confedential info such as your CVV and card expiry date. Maybe Standard Bank employeees want to have an early Christmas shopping spree with those details.

Call me

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

14 Sept 2021, 01:29

Hello Ross,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply14 Sept 2021, 01:29

Official