***********, Inflexible and Insulting

The headline is Standard Bank's new slogan. In answer to a previous complaint Standard Bank has contacted me to express willingness to listen to my complaint but have stated that they have no intention of changing their systems. This is just a waste of everybody's time as without an intention to take criticism to heart and make changes where necessary then Standard is basically telling their clients that they don't care about them. They send out SMS messages about FICA and other issues without indicating which account is affected so a check with Card Division and Business Banking elicited a response that all was in order only to have my account frozen because the message referred to my personal account. Why the FICA documents cannot be shared amongst the different accounts beats me in this age of computers. The internet banking site is down more often than it is up and regularly fails on Fridays especially at the end of the month. Maybe if an internet or facebook group was formed to pressure Standard Bank to listen to their clients they might actually do so. I have yet to find a customer or employee that is totally happy with the systems.