*********** individual

I opened a query with Standard Bank as my account was deducted more than it was supposed to have been deducted for my loan account. I called and was given a reference number ***, to be processed on 07/04/2015. To my surprise it wasn't. I called everyday, the whole of last week and was informed that it should be refunded each day I called. I was then referred to their collections department where I ended up speaking to their team lead Itumeleng Lekaleka, who spoke a lot of boogers, reading my statement to me, then telling me to go to the branch and that do I have my loan contract with me in hand. Why should I go to the branch and why wasn't I told that from the first call. <br> He further says let me call the number *** and choose option 5) for you, that assisted you and just transferred me as he had no relevant answers for me, I went through to a lady called Adel who said she'll get back to me by tomorrow and hope she'll have a resolution for me, as the whole of last week, nothing was done and I wasted my time dealing with Itumeleng who should surely go for further training as per what queries he should deal with.